Returns & Refund Requests
Contact support before returning an item. Keep the item, packaging, labels, and accessories. Received-item refund requests require clear photos showing the item and its condition. Approval is not automatic; the request is reviewed against the order, tracking, product condition, and policy window.
Before requesting a refund
- Open the order in your customer account.
- Select the item and reason.
- For an item you received, upload clear photos of the full item, problem area, packaging, shipping label, and serial/model label when available.
- Do not discard, alter, repair, or ship the item until instructions are provided.
Requests should normally be submitted within 30 days. A submitted request is not an automatic approval. Non-delivery claims do not require a photo of an item that was never received; they are reviewed using tracking, carrier, and address evidence.
Please sign in to submit a documented return/refund request.